It's a shame that Samsung's support staff has no clue about Android Pie beta

Last updated: November 16th, 2018 at 13:05 UTC+01:00

It's been quite a twenty-four hour period here at SamMobile as we endeavour to wrap our heads around the sheer incompetence displayed past Samsung'south support staff in Germany. Equally many of yous are aware, Samsung'due south Android Pie beta program was supposed to go live yesterday. The company confirmed at SDC 2018 that it would launch the beta plan in Nov. Information technology didn't confirm a date merely subsequent reports revealed that the first batch of supported markets would get it on November 15.

Samsung'south support staff was the primary source of that information. The representatives gave out November 15 as the launch engagement on more than than one occasion. The beta was to go live in the United States, South Korea and Germany in the first phase. It did indeed go alive yesterday, the beta is now available in South korea besides equally for carrier devices in the United States.

Back up staff is causing confusion almost the Android Pie beta

Frg, the merely European market in the first stage, should have received the beta yesterday too. At that place hasn't even been a peep about it from Samsung. Users who have been waiting for it are understandably expressing their frustration on the official forums in Frg. Discussions have reached a fever pitch with some members apparently being banned past moderators for using indecent language. Others fence that even those who used appropriate language to inquire about the beta were banned equally well.

To add to this defoliation, one moderator is now challenge that it was merely a rumor that the Android Pie beta would go live in Germany yesterday which spread similar wildfire. The moderator adds that they do not have information well-nigh when the beta would exist launched. With this, the fact that this date was beingness spread past Samsung Federal republic of germany'southward back up themselves has been effortlessly swept under the rug. Not to mention that this expectation was completely justified as Samsung had confirmed on stage at SDC 2018 that Frg would be in the first wave of countries to become the beta.

samsung germany android pie beta denial

No rumor was the ground of users' expectations for the beta yesterday. Samsung Germany's back up reps had repeatedly confirmed the engagement. It'southward evident that this is a miscommunication of epic proportions and all this is doing is confusing users. It's shameful that Samsung is not existence forthcoming with information. It needs to tell users if the German launch for the Android Pie beta has been delayed for any reason. If that'southward not the instance, at to the lowest degree it needs to acknowledge that the support reps were giving out wrong data. The mode this has been handled and then far makes information technology feel like the users are at fault for believing what they were told.

Nosotros have long pointed out that Samsung's back up reps frequently don't know what they're talking about. They kept insisting that the Milky way S6 would exist updated to Oreo when it clearly wasn't uniform and they were too incorrect about the unlocked US Galaxy S7 not getting updates. Moreover, the reps are all the same insisting that the Android Pie beta will be available for the Galaxy Note 9 besides. That is incorrect.

We really hope that Samsung HQ in South Korea takes observe. Its users and fans deserve better. Samsung Germany should own up to this episode of incompetence instead of passing the buck to users.